Workers compensation transport · NSW
Workers compensation transport across NSW. Claim number on every trip.
RideDirect gets injured workers to their medical, rehab and independent medical examination (IME) appointments across NSW and Western Sydney — door to door, on time, with a carer if they need one.
Billed direct to the workers-comp insurer against the claim number, so the worker is never out of pocket. Wheelchair access on request. Western Sydney–weighted, NSW-wide, 24/7.
What it is
Transport for a workplace-injury claim.
Workers compensation transport moves an injured worker to the appointments their recovery depends on — the treating GP, a specialist, physio or rehab, and any independent medical examination the claim requires. In NSW the workers-compensation scheme is regulated by SIRA, and the Nominal Insurer scheme is administered through icare, with the trip booked and billed against the worker’s claim number.
The point is simple: someone recovering from a workplace injury should not be driving on medication, or fronting the cost of getting to treatment. Here is who books it.
01
Injured workers
Get to every appointment without driving on medication, managing a claim, or paying out of pocket. Door-to-door, with a carer if you need one.
02
Case managers & claims teams
One account for all your claimants. The claim number is captured at booking, so trips reconcile against the file without chasing receipts.
03
Rehab & treatment providers
Book transport on the worker’s behalf for recurring rehab, physio or hydrotherapy. Standing runs set up once and repeated.
04
Workers-comp insurers
Clean, claim-referenced invoicing that maps to the file. Monthly statements instead of scattered cab charges and reimbursement forms.
How billing works
Insurer-direct, against the claim.
The worker rides; the workers-comp insurer is billed. We capture the claim number when the trip is booked and carry it through to the invoice, so the insurer or case manager can reconcile every journey against the file. No reimbursement forms, no receipts to keep — the transport is handled like the rest of the claim.
- Trips are booked and billed direct to the workers-comp insurer — the injured worker is never out of pocket.
- The claim number is captured at booking and stays on the trip through to the invoice.
- Monthly statements group every trip under the claim, so case managers reconcile against the file in one pass.
- No cab charges to lodge, no reimbursement forms, no receipts for the worker to keep and claim back later.
Managing claims across a caseload? Open a case-manager account and every claimant’s trips bill to one monthly statement.
What every trip includes
Reliable to the appointment. Accessible for the worker.
A missed appointment can stall a claim and a recovery. So trips are timed with buffer, drivers are briefed on mobility needs, and the vehicle suits the worker — whether that’s a wheelchair-accessible van or extra time for a slower transfer.
- Timed to the appointment — pickups scheduled with buffer so the worker arrives on time for treatment, rehab or an independent medical examination (IME).
- Door-to-door assistance — collected at the door, walked to the vehicle, and helped to the entrance at the other end. Not a kerbside drop.
- Claim number captured at booking and carried on every trip, so the insurer can match the journey to the file.
- Wheelchair-accessible vehicles on request, with mobility aids secured by trained drivers — not improvised with a seatbelt.
- A carer, support worker or family member travels with the injured worker at no extra cost.
- Recurring treatment runs (physiotherapy, hydrotherapy, rehab) booked once and repeated as a standing series.
- Medico-legal and IME appointments handled with the same buffer and door-to-door care as clinical trips.
- NSW-wide coverage, 24/7 dispatch. Online booking anytime; phone Mon–Fri 8am–5pm.
Western Sydney coverage
Weighted to the west.
A lot of NSW’s workplace-injury claims sit in Western Sydney — warehousing, construction, manufacturing and healthcare — and so do the treatment centres and IME rooms workers travel to. We run trips right across the region:
- Parramatta
- Blacktown
- Penrith
- Liverpool
- Campbelltown
- Fairfield
- Mount Druitt
- Merrylands
- Bankstown
- Auburn
- Castle Hill
- Baulkham Hills
- St Marys
- Quakers Hill
- Seven Hills
- Wentworthville
- Westmead
- Cabramatta
— and across greater Sydney. If the appointment is in NSW, we can get the worker there.
Related
A different scheme, or a different question.
Not sure how workers comp and CTP transport differ? Our guide to workers comp & CTP transport walks through both schemes. Or see the whole fleet under RideDirect services, including medical transport.
Book workers comp transport across NSW.
Injured workers to medical, rehab and IME appointments — door to door, Western Sydney–weighted, billed direct to the insurer with the claim number on every trip. Book online, or call a Sydney coordinator Mon–Fri 8am–5pm.